Individuals that no-show for three (3) or more trips in any calendar month will be charged for all no-shows accumulated during said month. The cost of a no-show will be $15.00, which is the full cost of the trip. Individuals who are not private pay will be billed on a personal account for their no-shows. Any person accumulating more than $45.00 on their account will be denied service until the balance is paid in full.
In order to avoid being charged for no-shows, the trip must be cancelled at least two (2) hours prior to the scheduled pick-up time. Trips canceled more than 2 hours prior to pick-up will not be charged as no-shows.
The passenger or representative for the passenger may file a grievance with the transportation director if they feel the no-show was caused by extenuating circumstances. These grievances will be addressed by the transportation director on a case-by-case basis and the decision of the transportation director will be final. Click here for a printable No-Show Grievance form (pdf)
HSS is supported by private and public funds including: Aging Resources of Central Iowa, Heartland Senior Services Foundation, HIRTA, Story County and its cities, Story County Community Foundation, and United Way of Story County. HSS is an ASSET-funded agency.
