![]() 205 S. Walnut Ave. Ames, IA 50010 |
Transportation Services
Come Ride With Us! |
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Heartland Senior Services provides door-to-door bus transportation service anywhere within the county for persons in Story county and Jasper County.
The handicapped accessible bus will stop in front of your house (or any other location) and the driver will assist you between the door of the building and the bus. The types of services we offer are:
General public ride services are for anyone taking trips within Story County or Jasper County.
Dial-a-Ride services (Story County only) are for people who have filed an Americans with Disabilities Act (ADA) eligibility application with Cy-Ride, the City of Ames bus service, and are taking trips within the Ames City limits.
Hourly public services for special occasions when a trip is needed outside of Story or Jasper county, such as a trip to a medical facility in Des Moines or to the Des Moines International Airport.
Between the Ames City Hall and the University of Iowa Hospitals and Dental Clinic in Iowa City (Tuesday and Wednesday only). Please use the following links to access additional information: Fares and PaymentHow to arrange a ride with us Story County Service
Hours
Story County
Office Hours
Story
County Brochure Printable ADA
Paratransit
Eligibility Application form
Printable NAPIS form Printable Reduced Fare Application form
Printable
Heartland
Passenger
Handbook Heart of
Iowa Regional
Transit Agency (HIRTA) website Heartland employment application form Heartland Senior Services is a recipient of Federal and State Transit monies through the Heart of Iowa Regional Transit Agency In the provision of public transit services, Heartland does not discriminate on the basis of race, age, disability, religion, color, sex, or national origin/English proficiency. Service Fares & Payment Our fares depend on the type of service you use: Dial-a-Ride (Story County only) trips are $2.00 each way, 2 Yellow Cy-Ride tickets, or 4 Green Cy-Ride tickets each way. For trips that go east of the Skunk River the cost is $5.00 each way. Heartland public ride trips are $5.50 each way for all of Story/Jasper County. We also have a reduced rate for passengers with fixed incomes. If you are approved for the reduced fare status, the trip cost will be between $1.15 and $5.50, depending upon the passenger’s monthly income and household size. Click here for a printable Reduced Fare Application form. Senior Rides, independently living seniors 60 years and older who are living independently can qualify for transportation at the rate of $1 suggested donation with completion of a NAPIS form. Click here for a printable NAPIS form. Hourly public rides are $35.00 per hour in Story County and trips to Des Moines airport are $45.00 per hour. In Jasper County, hourly public rides are $50.00 per hour. Trips between Ames City Hall and University of Iowa Hospitals and Dental Clinic in Iowa City are $10 per person round trip. Payment is due at the time of service; drivers do not make change. We accept checks made out to Heartland Senior Services. In all cases, a personal attendant may ride with each passenger at no charge. Companions must pay the same fare as the passenger. Children accompanying a passenger pay $1.50 each. If you have any questions about our fares, please call us at (515) 233-2906 in Story County and (641)787-0366 in Jasper County. How to arrange a ride with us
Rides may be scheduled two weeks in advance. Ride cancellations should be called into our offices at least 2 hours in advance of your pickup time. If you do not cancel your ride and you do not show up for your ride you will receive a No-Show. Please read the No-Show policy for more information.
Rides to/from University of Iowa Hospitals & Clinics
Service Hours for Story County
Trips within Ames can be made:
Trips outside of Ames can be
made:
Extended Hours when Iowa State University is in Session
Hourly rides are available upon request and availability of a driver.
Service Hours for Jasper County
Trips within Newton can be made: Monday through Friday: 6:30
a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 6:00 p.m. Sunday: 9:00 a.m. to 6:00 p.m.
Trips outside of Newton can
be made:
Hourly rides are available upon request and
availability of a driver.
Office Hours for Story County
In Story County, our Transit
Office hours are Monday-Friday 6:30 a.m. to 6:00 p.m.
During this time you can talk to someone to arrange or cancel a ride. After 6:00 p.m. messages can be left on the voicemail. On weekends, messages left before 6:00 p.m. will be returned the same day.
Office Hours for Jasper County
In Jasper County, our Transit Office hours are
Monday-Friday 8:00 a.m. to 5:00 p.m.
Holiday Services
We are closed on New Years Day, Thanksgiving Day, and Christmas Day.
Bus Rules
Passengers who do not follow the rules or pose a threat to themselves, other passengers or the driver will be denied service. The transportation director will decide on the length of the service suspension and conditions for reinstatement of rides.
No-Show Policy
In order to avoid being charged for no-shows, the
trip must be cancelled at least two (2) hours prior to the scheduled
pick-up time. Trips canceled more than 2 hours prior to pick-up
will not be charged as no-shows. The passenger or representative for the passenger may file a grievance with the transportation director if they feel the no-show was caused by extenuating circumstances. These grievances will be addressed by the transportation director on a case-by-case basis and the decision of the transportation director will be final. Click here for a printable No-Show Grievance form.
Standing Order / Permanent Ride Requests
Standing orders are trips that occur
at the same time each day of the week. They must be trips that
you will need to take on a weekly basis. An example would be
going to physical therapy each Tuesday morning. Heartland Senior Services standing
rides require a Standing Order request form to be filled out. Click here for a
printable form. Standing orders will be processed
within one week of their receipt. A dispatcher will call you with
the times that were scheduled for your standing order. Dial-A-Ride standing orders will be
processed the same day they come in. A dispatcher will take all
your information. They will then process the information and call
you back with your scheduled times. Standing Orders will remain in place as long as the Passenger uses them. Standing orders will be cancelled by Heartland Senior Services Transportation in the following circumstances:
Service Compliments and Complaints
Compliments will be given to the drivers; you will remain anonymous unless you would like to be named.
All complaints will be investigated by the
Transportation Director. If you do not receive an appropriate
resolution to your complaint, a written grievance may be filed. Click here for a
printable Compliment/Complaint form.
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